Insurance brokers
Instalments fail quietly, and the cover carries on.
Broking runs on instalments, renewals and fee income, collected monthly across a large book. The volume is what makes it efficient and also what makes a single failed collection invisible. LeakIQ reads what your accounting system already holds and surfaces the ones that stopped.
Instalment collections that failed
What LeakIQ detects
- Direct debits that failed with no retry queued
- Card payments declined against instalment schedules
- The amount outstanding on each one
- How long it has been sitting unresolved
The problem
A failed instalment does not interrupt anything visible. The policy is in force, the client hears nothing, and the shortfall is one line in a collection file of thousands. By the time it surfaces, several instalments may have failed the same way.
How LeakIQ surfaces it
Every failed collection becomes its own issue with the amount, the client and the source record from GoCardless or Stripe, routed to an owner with a deadline instead of waiting on a manual reconciliation.
Fee income that never moved
What LeakIQ detects
- Clients invoiced an identical fee across one or more renewal cycles
- The annualised value of each static arrangement
- How many cycles have passed unchanged
- The invoice history behind the flag
The problem
Fee arrangements get set at the start of a relationship and then persist through renewal after renewal, because renewing is a service task and repricing is a commercial conversation. The client keeps renewing, the fee keeps not moving, and the erosion is invisible because nothing ever went wrong.
How LeakIQ surfaces it
LeakIQ flags the clients whose invoiced value has not changed across renewal cycles, with the annualised figure. It has no visibility of your terms of business, so it produces the review list and your team decides which arrangements are due a conversation.
Balances ageing past terms
What LeakIQ detects
- Invoices past their due date and still unpaid
- The age and value of each outstanding balance
- Exposure per client rather than per invoice
- Duplicate charges raised against the same client
The problem
Across a large book there is always outstanding debt, and most of it resolves. What is hard to see is which balances have moved from ordinary to stuck, because the ledger shows amounts rather than trajectories.
How LeakIQ surfaces it
Overdue balances surface with their age, ranked by exposure so the largest and oldest are worked first, and anything settled elsewhere clears itself on the next sync.
The same fee or premium invoiced twice
What LeakIQ detects
- The same client billed the same amount twice in a short window
- The gap between the two invoices
- The value that would be credited if it is a duplicate
- Both records attached for confirmation
The problem
A broking ledger raises debit notes and fee invoices across a large book, and the same charge can go on twice: a renewal invoice rerun, a fee raised by hand on top of the automated one, an instalment schedule set up twice. A client billed the same premium or fee twice has been over-charged, and on a ledger of thousands of lines it reads as entirely ordinary until the client's accounts team spots it. A client who catches a double charge starts questioning every entry on their account.
How LeakIQ surfaces it
LeakIQ flags identical invoices raised to the same client inside a short window, framed as possible rather than certain, so your team can confirm it and credit it before the client raises it. LeakIQ surfaces the candidates and never issues the credit itself.
Return premiums and credits sitting unused
What LeakIQ detects
- Clients holding a credit balance while other invoices are still outstanding
- The value of the credit sitting unapplied
- The open items it could be set against
- The records behind both sides
The problem
Mid-term adjustments, cancellations and fee corrections all throw off credits: a return premium here, a credit note there. Once raised, a credit tends to stay where it landed rather than being set against what the client still owes, so the same client can be holding a credit balance and carrying an overdue instalment or fee at the same time. It ties up money on both sides of the account and stays forgotten until the client asks for their credit back.
How LeakIQ surfaces it
LeakIQ flags clients holding an unapplied credit while open invoices exist, showing the value on both sides, so your team can apply it to the outstanding balance or refund it. It surfaces the mismatch and your team decides which. LeakIQ never moves the money.
Renewal income that went quiet
What LeakIQ detects
- Clients whose regular instalments or fee invoices have stopped arriving
- The usual invoice value and the cadence it was billed on
- How many billing cycles are now missing against that cadence
- The invoice history behind each flag
The problem
A broking book always has movement, so an account that goes quiet does not look like a problem. When a client's instalments or fee invoices simply stop arriving, there is no failed payment to chase and no alert, because nothing broke, the billing just ceased. A lapsed renewal, a client that moved to another broker and an account mid-transfer all look identical from the ledger, and the recurring income disappears without anyone deciding it should.
How LeakIQ surfaces it
LeakIQ reads each client's established billing rhythm and flags the ones whose invoices have stopped when another cycle was due, with the typical value now not being billed and the number of cycles missed. It cannot see why a stream stopped, so it produces a review list of candidates and your team confirms which are genuinely lapsing and which are simply between renewals.
Want to see an example of the free report you'd receive?
The headline figures, then every finding with its amount, the customers affected and the source records behind it.
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Read more→“My team recently started using LeakIQ and found over £49k of leakage across our systems within the first month.”
Free revenue leakage report
See what it finds in your own numbers.
LeakIQ never changes your data and never moves money. Connect your billing and accounting systems and it will show you the failed collections, the static fee arrangements and the ageing balances in your own book.
Read-only. LeakIQ never writes back to your systems and never moves money.