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Common questions from finance, operations and enterprise teams evaluating LeakIQ.
Revenue leakage is money a business has earned but never fully collects: revenue that is under-billed, never invoiced, invoiced but never paid, or over-refunded. It hides in the gaps between the billing, payment and accounting systems, where no one owns the difference between what a customer owed and what actually reached the bank.
Direct debits fail for everyday reasons: insufficient funds, a cancelled or expired mandate, a closed account or a bank error. In the UK around 2.9% of Direct Debit payments fail (GoCardless). Many are recoverable if they are re-presented promptly, but a failed collection that is never retried simply becomes lost revenue.
Voluntary churn is a customer choosing to cancel. Involuntary churn is losing a customer who wanted to keep paying because a payment failed, such as an expired card or a bounced direct debit. Roughly 30% of churn is involuntary (GoCardless), and most of it is recoverable revenue leakage.
LeakIQ detects revenue issues across your billing, accounting, payments and CRM systems: failed payments and direct debits, overdue and part-paid invoices, duplicate charges and prices that never moved. Detection is deterministic, the same rules run every time rather than an AI guess, and every finding is tied to the source record behind it so you can trace it back to the transaction in your own ledger. LeakIQ then surfaces these into structured recovery queues so your finance and credit control teams can act on them with ownership, deadlines and a full audit trail.
No. LeakIQ sits alongside Stripe, Xero, Salesforce and your other systems. It reads from them to detect issues you might not otherwise catch, and routes recovery work to your team. Your existing systems remain your source of truth.
LeakIQ is live today with Stripe, Xero, QuickBooks, GoCardless and Salesforce. For any other billing, accounting or CRM system, you can upload a CSV or JSON export and LeakIQ runs the same detection on it, so you're never blocked waiting on a connector. Further native connectors are in progress, tell us what you run and we'll confirm what's ready for you today.
No. LeakIQ uses read-only, scoped connections to detect issues. It never writes back to your billing or accounting systems, and it never moves money. Any recovery action, such as chasing an overdue invoice or retrying a failed payment, is carried out by your team in your own systems, not by LeakIQ.
Tell us which billing and accounting systems you use. We send a short mutual NDA, set up a read-only connection, and produce a report of exactly what's leaking in your own data, with the source record behind each finding so you can verify it. It's free and yours to keep. If you want to go further, you can then run a 30-day trial of the full platform.
LeakIQ is £5,000 per workspace per month. That covers unlimited users, connectors for leading financial systems, enterprise SSO, full audit trail and onboarding support. No seat pricing, no usage fees, no success fee, every pound you recover goes back to your business.
Each workspace is completely isolated, its own users, connected systems, recovery queues, audit history and permissions. Nothing crosses workspace boundaries. This makes LeakIQ suitable for agencies or enterprise groups running operations across multiple clients or business units.
Yes. Google Workspace and Microsoft Entra ID (Azure AD) are supported out of the box. SAML 2.0 is on our roadmap. Role-based access controls let you manage who can view, action and approve recovery work within each workspace.
All connector credentials are encrypted with AES-256-GCM. Connections use read-only, scoped permissions, LeakIQ only accesses what it needs to detect revenue issues. Every action taken within the platform is logged permanently for compliance and audit purposes.
If you want to continue, your workspace converts to a paid subscription at £5,000/month. If you decide not to continue, your workspace is deactivated and your data is retained for 30 days before permanent deletion. There is no automatic charge at the end of the trial.
You can cancel at any time by emailing support@leakiq.io. The notice period depends on your billing term: 30 days on monthly and annual, 60 days on quarterly. Your workspace stays fully active and billing continues during the notice period, after which all access and billing stop permanently. There are no early termination fees.
Still have questions?
We're happy to walk through how LeakIQ works with your specific systems and team setup, or just start with a free report.