Support
Common questions from finance, operations and enterprise teams evaluating LeakIQ.
Revenue leakage is money a business has earned but never fully collects: revenue that is under-billed, never invoiced, invoiced but never paid, or over-refunded. It hides in the gaps between the billing, payment and accounting systems, where no one owns the difference between what a customer owed and what actually reached the bank.
Direct debits fail for everyday reasons: insufficient funds, a cancelled or expired mandate, a closed account or a bank error. In the UK around 2.9% of Direct Debit payments fail (GoCardless). Many are recoverable if they are re-presented promptly, but a failed collection that is never retried simply becomes lost revenue.
Voluntary churn is a customer choosing to cancel. Involuntary churn is losing a customer who wanted to keep paying because a payment failed, such as an expired card or a bounced direct debit. Roughly 30% of churn is involuntary (GoCardless), and most of it is recoverable revenue leakage.
LeakIQ detects revenue issues across your billing, accounting, payments and CRM systems: failed payments and direct debits, overdue and part-paid invoices, duplicate charges and prices that never moved. Detection is deterministic, the same rules run every time rather than an AI guess, and every finding is tied to the source record behind it so you can trace it back to the transaction in your own ledger. LeakIQ then surfaces these into structured recovery queues so your finance and credit control teams can act on them with ownership, deadlines and a full audit trail.
A debtors report or a BI dashboard, whether in Power BI, Tableau or your own ledger, visualises what is already correctly recorded: who owes you what you have invoiced. It trusts the ledger. LeakIQ finds the revenue that never made it onto the ledger correctly in the first place, which a report cannot show because the data is either missing or looks fine. A recurring price that never moved through a renewal, so the invoice reads as paid in full but at last year's rate. An invoice raised, left in draft and never sent, so the customer was never asked and there is nothing on the ledger to chase. A failed direct debit that was never retried, so the collection silently did not happen. The same charge billed twice, or a credit note that was never used. In short, a debtors report tells you who has not paid what you invoiced; LeakIQ finds what you never sent, invoiced wrong, or that quietly failed, and surfaces each case with the exact source record so you get a recovery worklist rather than another number to chase.
Yes, and messy data usually means more to find, not less. The highest-value checks read hard machine events, not manual notes: a failed payment or direct debit comes from Stripe, GoCardless or the bank, and a human cannot fake a bounce; unapplied cash, part-paid and overdue invoices are arithmetic between your payment records and your open invoices. Many of the errors are themselves the signal, a duplicate charge is the double-keying mistake and unapplied cash is the reconciliation gap. Every finding is tied to the source record so you can verify it in seconds, and LeakIQ only ever drafts recovery work for your team to approve, it never acts on your systems, so a false positive costs a few minutes of review and never a wrong financial action. The one thing worth proving is precision on your own data, which is exactly what the free report and a pilot show.
No. LeakIQ sits alongside Stripe, Xero, Salesforce and your other systems. It reads from them to detect issues you might not otherwise catch, and routes recovery work to your team. Your existing systems remain your source of truth.
LeakIQ is live today with Xero, QuickBooks and Salesforce. For any other system, including enterprise platforms like Dynamics 365, SAP, Oracle, Sage, Workday and Infor, you can upload a CSV or JSON export and LeakIQ runs the same detection on it, so you are never blocked waiting on a connector. LeakIQ puts every source into the same format before detection runs, so the system your data came from does not change what it finds. Further native connectors are in progress, including Stripe, GoCardless, NetSuite, Sage Intacct, Zuora, Chargebee, Braintree and HubSpot, and we build a connector for your pilot. Tell us what you run and we will confirm what is ready for you today.
No. LeakIQ uses read-only, scoped connections to detect issues. It never writes back to your billing or accounting systems, and it never moves money. Any recovery action, such as chasing an overdue invoice or retrying a failed payment, is carried out by your team in your own systems, not by LeakIQ.
Tell us which billing and accounting systems you use. We send a short mutual NDA, you send a one-off export from those systems, and we produce a report of exactly what's leaking in your own data, with the source record behind each finding so you can verify it. It's free and yours to keep. A 30-day trial of the full platform is available whenever you want it, with or without a report first.
LeakIQ is £5,000 per workspace per month. That covers unlimited users, connectors for leading financial systems, enterprise SSO, full audit trail and onboarding support. No seat pricing, no usage fees, no success fee, every pound you recover goes back to your business.
Each workspace is completely isolated, its own users, connected systems, recovery queues, audit history and permissions. Nothing crosses workspace boundaries. This makes LeakIQ suitable for agencies or enterprise groups running operations across multiple clients or business units.
Yes. Google Workspace and Microsoft Entra ID (Azure AD) are supported out of the box. SAML 2.0 is on our roadmap. Role-based access controls let you manage who can view, action and approve recovery work within each workspace.
All connector credentials are encrypted with AES-256-GCM. Connections use read-only, scoped permissions, LeakIQ only accesses what it needs to detect revenue issues. Every action taken in a workspace is written to a permanent, append-only audit log for compliance and audit purposes.
Your data is stored in the European Union, on AWS eu-central-1 in Frankfurt. Connector credentials are encrypted with AES-256-GCM at rest and all traffic is encrypted with TLS 1.2 or above in transit. LeakIQ Ltd operates under UK GDPR and is registered with the Information Commissioner's Office under ZC187738.
If you want to continue, your workspace converts to a paid subscription at £5,000/month. If you decide not to continue, your workspace is deactivated and your data is kept available for export for 30 days. We do not delete it automatically: ask us and we will delete it within 30 days and confirm when it is done. There is no automatic charge at the end of the trial.
You can cancel at any time by emailing support@leakiq.io. The notice period depends on your billing term: 30 days on monthly and annual, 60 days on quarterly. Your workspace stays fully active and billing continues during the notice period, after which all access and billing stop permanently. There are no early termination fees.
Still have questions?
We're happy to walk through how LeakIQ works with your specific systems and team setup, or just start with a free report.