Detection vs chasing
Revenue leakage detection vs AR chasing tools
Revenue leakage detection and AR chasing solve different problems, so the honest answer is that most finance teams need both. AR chasing and collections tools such as Chaser, Kolleno, Upflow and Quadient automate the dunning workflow around invoices you have already raised and that already sit on your ledger as owed, whereas LeakIQ is detection that only ever reads your systems and never writes back, sitting upstream to find revenue that never reached an invoice or a chase-list in the first place.
A chasing tool starts from your aging report, so it works the receivables you already know about, and for chasing what is genuinely overdue it is strong. It will not surface a duplicate charge, a contract uplift that never reached the bill, a discount that quietly became permanent, cash received but never matched to an invoice, a failed payment nobody retried, or a recurring customer who silently stopped being invoiced, precisely because none of those ever entered the chase queue.
LeakIQ connects to the billing, payment and accounting systems you already run without ever writing back, reads the actual money rather than manual notes, and reconciles what was earned against what was invoiced and collected to surface exactly those leaks, with every finding traced to a source record your team can verify against the ledger. Industry estimates commonly put undetected revenue leakage at 1 to 3 percent of revenue, a commonly cited figure rather than a single published one, and it is money a chasing tool structurally cannot see.
LeakIQ never chases, duns, contacts customers, retries a payment, writes back to any system or moves money: it detects, prioritises and routes each verified leak to an owner, and the balances it confirms as genuinely overdue and chaseable feed straight into the chase-list your collections tool then works. Detection first, chasing second.
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The headline figures, then every finding with its amount, the customers affected and the source records behind it.
What is the difference between revenue leakage detection and AR chasing?
AR chasing tools automate the dunning workflow around invoices you have already raised and that already sit on your ledger as owed: scheduled reminders, escalating chase sequences, statements, payment portals and promise-to-pay tracking on your aging report. Revenue leakage detection works the other way round. LeakIQ connects to your billing, payment and accounting systems without ever writing back, reads the actual money, and reconciles what was earned against what was invoiced and collected to find revenue that never reached an invoice or a chase-list at all. In short, a chasing tool collects what you already know is owed, and LeakIQ finds what you did not know was leaking. They sit at different points in the same flow: detection upstream, chasing downstream.
What leaks does LeakIQ find that a chasing tool cannot?
Anything that never entered the chase queue, because a chasing tool starts from your aging report and can only see invoices already on it. LeakIQ surfaces duplicate charges and duplicate invoices, contract uplifts and price increases that never reached the bill, discounts that quietly became permanent, cash received but never matched to an invoice, unused credit notes, failed payments and bounced direct debits that nobody retried, and recurring customers who silently stopped being invoiced. Failed collections are a common source: GoCardless, reporting across 55,000 businesses and 52 million transactions, found that 2.9% of UK Direct Debit payments fail and that around 30% of customer churn is involuntary. Those are pounds that never show up as owed on an aging report, so a chasing tool has nothing to act on. Every LeakIQ finding traces back to a source record your finance team can verify against the ledger.
Frequently asked questions
What are AR chasing tools better at than LeakIQ?
Chasing. This is genuinely what Chaser, Kolleno, Upflow and Quadient do well, and LeakIQ does not try to replace it. For invoices that are already raised and genuinely overdue, they run scheduled and escalating reminders, chase cadences and statements, offer customer payment portals and pay-now links, track promises to pay, assign work to your AR team and report on DSO and aging. If your problem is that known receivables are not being collected quickly enough, that is a collections-automation problem, and a dedicated chasing tool is the right choice. LeakIQ never contacts customers and never runs a chase sequence, so for that job it is not the tool.
Can LeakIQ replace our chasing tool, or do they work together?
They work together, and they are complementary rather than competing. LeakIQ is detection, not collections, so it does not replace a Chaser, Kolleno, Upflow or Quadient, and it is not meant to. The natural pairing is detection first, chasing second: LeakIQ finds and confirms the leakage your aging report cannot show, and the leaks it confirms as genuinely owed and chaseable, such as overdue invoices and uncollected balances, feed straight into the chase-list your collections tool then works. Many finance teams run both, with LeakIQ owning the detection layer and handing verified, chaseable balances to the tool that collects them.
Does LeakIQ contact customers, retry payments or move money?
No. LeakIQ is strictly read-only. It detects and prioritises leakage, attaches the source record and recommends an action, then routes each verified leak to an owner on your team. It never writes back to any system, never moves money, never retries a payment or re-presents a direct debit, and never chases, duns or contacts your customers. Your own team decides what to act on, and any actual chasing is handed off to your collections tool. That separation is deliberate: LeakIQ produces trustworthy detection you can verify against the ledger, and leaves the acting, and the collecting, to people and to the chasing tools built for it.
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