Telecoms and connectivity
Thousands of small recurring charges. Who checks them?
Reselling connectivity means billing a very large number of small, regular amounts, month after month, largely automatically. That is the model working as designed, and it is also why a charge that stopped tracking the contract can run for years without anyone noticing.
Tariffs that stopped moving
What LeakIQ detects
- Customers invoiced an unchanged amount across one or more anniversaries
- The annualised value of each static account
- The number of anniversaries that passed without a change
- The invoice history behind each flag
The problem
Contracts anticipate change: an annual increase, a tariff review, a step at the end of a term. All of it depends on the billing schedule being updated when the date arrives. Left alone, a recurring charge bills its original figure indefinitely, and at this volume nobody is reading individual lines.
How LeakIQ surfaces it
LeakIQ groups each customer's invoice history and flags the accounts whose value has never changed, with the annualised figure and the dates. It cannot read your contracts or your rating platform, so it produces candidates for review rather than conclusions.
Collections that failed on the monthly run
What LeakIQ detects
- Direct debits that failed with no retry queued
- Card payments declined against recurring charges
- The amount at risk on each one
- How long the balance has been outstanding
The problem
The service does not stop when the collection fails. Lines stay live, circuits stay up, and the customer experiences nothing at all. On a book of thousands of small monthly charges, a handful of silent failures each month compounds into a number worth having.
How LeakIQ surfaces it
Each failed collection is raised with the customer, the amount and the underlying record, then owned and deadlined rather than left to a monthly reconciliation to catch.
The same charge, billed twice
What LeakIQ detects
- The same customer charged the same amount twice in a short window
- How far apart the two charges landed
- The excess taken beyond a single charge
- Both source records, side by side
The problem
Migrations, moves and provisioning changes are where duplicate billing happens: a circuit gets set up on the new schedule before the old one is removed, and both bill. Customers with procurement teams eventually audit their telecoms spend, and finding it themselves costs you more than the money.
How LeakIQ surfaces it
Identical charges to the same customer inside a short window, where both settled, are flagged for confirmation. The wording says possible rather than certain, because a genuine repeat charge looks the same in the data.
The same line, invoiced twice
What LeakIQ detects
- The same customer invoiced the same amount twice inside a short window
- How far apart the two invoices were raised
- The amount over-billed if both invoices are paid
- Both invoices, side by side, to confirm against
The problem
A duplicate charge takes the money twice; a duplicate invoice bills it twice on paper, and on a high-volume ledger the second one is just as easy to raise. A line gets re-provisioned, an account is migrated between billing runs, or a manual invoice is cut alongside the automated one, and the same recurring amount lands on two invoices to the same customer. Left on the ledger it inflates the balance the customer is chased for, and a customer who spots a double bill starts querying every line on every invoice.
How LeakIQ surfaces it
LeakIQ flags the same amount invoiced twice to one customer inside a short window, worded as possible rather than certain because a genuine repeat bill looks the same in the data. Your team confirms against both records and credits the duplicate before the customer finds it.
Service credits nobody applied
What LeakIQ detects
- Customers holding an unused credit while they also have open invoices
- The value of the credit sitting on the account
- The open invoices that credit could have cleared
- The underlying records for both sides
The problem
Outages, cancelled lines and billing corrections all generate credit notes, and in a high-volume book they are quick to raise and quick to forget. A credit sits on the account unapplied while the same customer runs open invoices it could have cleared, so cash is tied up on both sides at once: money you are chasing on one line and money you owe on another. It stays that way until the customer asks for the credit back, usually at renewal.
How LeakIQ surfaces it
LeakIQ flags customers holding a credit note while open invoices sit against the same account, with both sides of the balance attached. Your team decides whether to apply it to the open invoices or refund it, rather than leaving it to surface when the customer does the maths.
Recurring accounts that went quiet
What LeakIQ detects
- Customers whose regular monthly invoices have stopped arriving
- The usual invoice value and billing cadence on each account
- How many billing cycles are now missing
- The invoice history behind each flag
The problem
On a book of thousands of small recurring charges, an account that simply stops billing does not announce itself. A line ceases, a customer moves to another provider, a renewal lapses, and the monthly collection just never runs: nothing errors, nothing bounces. A charge that has gone silent looks identical to one that was never due, so the missing recurring revenue sits there unbilled until someone happens to go looking.
How LeakIQ surfaces it
LeakIQ reads each customer's established billing rhythm and flags the accounts whose next invoice is overdue to appear, with the typical value and how many cycles have been missed. It reads the invoice history alone, not your contracts or renewal dates, so it cannot tell you why the billing stopped. It hands the team a review list of candidates to confirm rather than declaring the customer churned.
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The headline figures, then every finding with its amount, the customers affected and the source records behind it.
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See what it finds in your own numbers.
Connect your billing and accounting systems and LeakIQ will show you the accounts that stopped moving, the collections that failed, any duplicate billing and credits left unapplied, each with the underlying record attached.
Read-only. LeakIQ never writes back to your systems and never moves money.
Field guide for your sector: where revenue leaks in telecoms and connectivity. One page, no form, with a PDF to take away.