Telecoms and connectivity

Thousands of small recurring charges. Who checks them?

Reselling connectivity means billing a very large number of small, regular amounts, month after month, largely automatically. That is the model working as designed, and it is also why a charge that stopped tracking the contract can run for years without anyone noticing.

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Tariffs that stopped moving

What LeakIQ detects

Customers invoiced an unchanged amount across one or more anniversaries
The annualised value of each static account
The number of anniversaries that passed without a change
The invoice history behind each flag

The problem

Contracts anticipate change: an annual increase, a tariff review, a step at the end of a term. All of it depends on the billing schedule being updated when the date arrives. Left alone, a recurring charge bills its original figure indefinitely, and at this volume nobody is reading individual lines.

How LeakIQ surfaces it

LeakIQ groups each customer's invoice history and flags the accounts whose value has never changed, with the annualised figure and the dates. It cannot read your contracts or your rating platform, so it produces candidates for review rather than conclusions.

Collections that failed on the monthly run

What LeakIQ detects

Direct debits that failed with no retry queued
Card payments declined against recurring charges
The amount at risk on each one
How long the balance has been outstanding

The problem

The service does not stop when the collection fails. Lines stay live, circuits stay up, and the customer experiences nothing at all. On a book of thousands of small monthly charges, a handful of silent failures each month compounds into a number worth having.

How LeakIQ surfaces it

Each failed collection is raised with the customer, the amount and the underlying record, then owned and deadlined rather than left to a monthly reconciliation to catch.

The same charge, billed twice

What LeakIQ detects

The same customer charged the same amount twice in a short window
How far apart the two charges landed
The excess taken beyond a single charge
Both source records, side by side

The problem

Migrations, moves and provisioning changes are where duplicate billing happens: a circuit gets set up on the new schedule before the old one is removed, and both bill. Customers with procurement teams eventually audit their telecoms spend, and finding it themselves costs you more than the money.

How LeakIQ surfaces it

Identical charges to the same customer inside a short window, where both settled, are flagged for confirmation. The wording says possible rather than certain, because a genuine repeat charge looks the same in the data.

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Connect your billing and accounting systems and LeakIQ will show you the accounts that stopped moving, the collections that failed and any duplicate billing, each with the underlying record attached.