Logistics and freight
Thin margins mean small leaks matter more, not less.
Logistics bills at high volume on rate cards that assume periodic review, in a business where costs move constantly and margins do not have room to absorb a mistake. A rate agreed two years ago against today's cost base is not a rounding error, it is the margin.
Rate cards that never moved
What LeakIQ detects
- Customers invoiced an unchanged amount through one or more anniversaries
- The annualised value of each static account
- How many anniversaries have passed
- The invoice history behind the flag
The problem
Rate agreements normally anticipate review, whether through an annual increase or an index. Applying it means someone raising it with the customer, every year, per account. Fuel, labour and haulage costs move regardless, so a static rate quietly turns into a shrinking margin rather than a visible loss.
How LeakIQ surfaces it
LeakIQ reads each customer's invoice history and flags the accounts whose value has never changed, with the annualised figure and the dates. It cannot see your rate cards, so it gives your team the review list rather than claiming an under-bill.
Balances ageing across a high-volume ledger
What LeakIQ detects
- Invoices past their due date and still unpaid
- How many days past terms each balance is
- Exposure per customer rather than per consignment
- Balances settled elsewhere, resolved automatically
The problem
When a customer generates hundreds of invoices a month, the ageing report is unusable as a management tool. Genuine problems look identical to ordinary volume, so the account that has stopped paying is indistinguishable until the number is large.
How LeakIQ surfaces it
LeakIQ surfaces overdue balances with their age and rolls exposure up to customer level, so the team works the largest real gaps rather than the top of a very long list.
The same job, charged twice
What LeakIQ detects
- The same customer charged the same amount twice in a short window
- The gap between the two charges
- The excess beyond a single charge
- Both underlying records for confirmation
The problem
Consignments get amended, re-quoted and re-raised, and at volume the same job can be charged twice without anything looking wrong. Customers running procurement audits find these, and a duplicate found by the customer costs goodwill on top of the refund.
How LeakIQ surfaces it
Identical charges to the same customer within a short window, where both settled, are raised for confirmation rather than asserted as duplicates, so your team can verify before correcting.
The same consignment invoiced twice
What LeakIQ detects
- The same customer invoiced the same amount twice inside a short window
- The gap between the two invoices, and the jobs or manifests they sit on
- The amount over-billed if both invoices are left to stand
- Both invoice records, so finance can confirm before crediting
The problem
Duplication is not only a payments problem. A consignment gets raised off a job sheet and again on a consolidated manifest, or a re-rate creates a second invoice while the first is never cancelled. Nobody has taken money twice, but the customer has been billed twice, and at logistics volumes that double bill slips through until their own accounts payable team queries it. A customer who catches one duplicate invoice starts auditing every line you send.
How LeakIQ surfaces it
LeakIQ flags identical invoices to the same customer inside a short window, framed as possible rather than certain because a genuine repeat job looks the same in the data, so your team can confirm the pair and credit one before the customer raises it.
Credit notes parked while balances age
What LeakIQ detects
- Customers holding an unused credit while their own invoices sit overdue
- The value of the credit against the open balances it could clear
- How long the credit and the overdue invoices have sat side by side
- The source records for both the credit and the open invoices
The problem
A credit raised for a claim, a damaged consignment, a demurrage adjustment or a re-rate correction gets parked on the account and forgotten, while that same customer runs invoices past terms. Cash is tied up on both sides: a credit you have granted but not settled, and a balance you are chasing, and it usually stays that way until the customer asks for the credit back.
How LeakIQ surfaces it
LeakIQ flags customers sitting on a credit balance while they also carry open invoices, with both source records attached, so your team can decide to apply it against what is owed or refund it.
Part paid, then left short
What LeakIQ detects
- Invoices where part of the balance was paid and the rest is overdue
- How much was paid and how much is still outstanding, per invoice
- The remaining balance that was never chased
- The underlying record so the shortfall can be confirmed
The problem
At volume, the moment a customer pays something against an invoice it drops off the unpaid pile and stops looking like a problem. A short remittance on a consignment, a rounded-down payment or a settled dispute that left a balance behind sits in a grey zone between paid and unpaid, and the ageing report treats it as handled. The remainder is money the customer already agreed to, so nobody is watching the gap between what was invoiced and what actually landed.
How LeakIQ surfaces it
LeakIQ compares each invoice against the amount actually settled and flags the ones that are part paid and still past due, with the outstanding figure and the record attached. Because the customer has already engaged and paid something, the shortfall is highly collectable, so your team gets a short review list to confirm before chasing the balance.
Want to see an example of the free report you'd receive?
The headline figures, then every finding with its amount, the customers affected and the source records behind it.
More sectors
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Failed payments, duplicate charges, chargebacks and ageing balances.
Read more→Free revenue leakage report
See what it finds in your own numbers.
Connect your billing and accounting systems and LeakIQ will show you the rate cards that never moved, the balances quietly ageing and any duplicate charges, with the source record attached to every one.
Read-only. LeakIQ never writes back to your systems and never moves money.
Field guide for your sector: where revenue leaks in logistics and freight. One page, no form, with a PDF to take away.