Waste and environmental services
The uplift is in the contract. Is it on the invoice?
Waste contracts are long, indexed and multi-site. Almost all of them carry an annual increase tied to RPI, CPI or an agreed percentage. The increase is negotiated once, then depends on somebody remembering to apply it every year, across every site, for the life of the contract.
Indexed contracts billing at last year's rate
What LeakIQ detects
- Customers invoiced an unchanged amount through one or more anniversaries
- The annualised value of every frozen contract
- How many anniversaries have passed
- The invoice history, so finance can check it against the agreement
The problem
The uplift clause lives in a contract document. The invoice comes out of a billing system. Nothing connects them except a person, and when that person changes role the increase silently stops. Because it compounds, three missed years on a large contract is not three times one year, it is materially worse, and the base stays wrong until someone rebases it.
How LeakIQ surfaces it
LeakIQ reads every customer's invoice history and flags the ones whose value has not moved through an anniversary. It cannot see your contracts, so it never claims an uplift was missed. It hands your team the shortlist with the annualised value and the dates, and the contract review takes an afternoon rather than a quarter.
Collections that failed on recurring schedules
What LeakIQ detects
- Direct debits that failed with no retry queued
- The amount at risk on each failed collection
- How long the balance has been outstanding
- The source record from GoCardless
The problem
Collections run to a schedule, and the schedule keeps running whether or not the money arrived. A failed direct debit on a monthly service is invisible in a busy month, and the service keeps being delivered regardless, so the loss compounds while the cost does not stop.
How LeakIQ surfaces it
Each failed collection is raised with the customer, the amount and the underlying record, then given an owner and a deadline. Nothing depends on someone remembering to run a report.
Multi-site balances nobody is chasing
What LeakIQ detects
- Invoices past their due date and still unpaid
- The age and value of every outstanding balance
- Duplicate charges raised against the same customer
- Exposure ranked so the biggest gaps surface first
The problem
When one customer has fifteen sites, the ledger view is a wall of small balances. Real exposure sits at customer level, but chasing happens at invoice level, so the account that has quietly stopped paying looks the same as the one that pays on day 45.
How LeakIQ surfaces it
LeakIQ ranks overdue balances by exposure and attaches the source record to each, so the team works the largest real gaps first instead of the top of an alphabetical list.
The same service invoiced twice
What LeakIQ detects
- The same customer invoiced the same amount twice within a short window
- The gap between the two invoices, and the sites the pair spans
- The amount over-billed if both are left to stand
- Both invoice records, so finance can confirm before crediting
The problem
On a long, multi-site contract the same collection line gets re-keyed and raised twice, usually when indexed rates are updated or a billing run is rerun at period end. No money is taken twice, but the customer is invoiced twice, and a customer who catches one double bill starts auditing every uplift and every line you have raised.
How LeakIQ surfaces it
LeakIQ flags identical invoices to the same customer inside a short window, framed as possible rather than certain, so your team can confirm the pair and credit one before the customer queries it.
Credits parked while invoices age
What LeakIQ detects
- Customers holding a credit note while their own invoices sit past due
- The credit value against the overdue balances it could clear
- How long the credit and the open invoices have sat together
- The source records for both the credit and the overdue invoices
The problem
A credit from a missed collection, a service adjustment or a billing correction sits on the account while overdue invoices pile up against the same customer. The cash is immobilised on both sides, granted but unsettled on one and outstanding on the other, and nobody nets it off until the customer asks for the credit back.
How LeakIQ surfaces it
LeakIQ flags customers sitting on a credit balance while they also carry open invoices, with both source records attached, so your team can apply it against what is owed or refund it.
Recurring accounts that quietly stopped being billed
What LeakIQ detects
- Customers whose regular invoices have stopped arriving on their established cadence
- The typical invoice value and how many billing cycles are now missing
- The typical invoice value now going unbilled each cycle, set as the amount at risk
- The invoice history behind each flag, with nothing inferred about the cause
The problem
A waste account can lapse at renewal, a site can be lost to a competitor, or a collection schedule can be paused, and none of these fire an event in the ledger. The billing run simply comes out with one fewer line, and the money that used to arrive every cycle just does not. In a book of hundreds of recurring services, a customer that has silently stopped being invoiced looks identical to one that is merely between cycles, so a real lapse can sit unnoticed until the contract is long gone.
How LeakIQ surfaces it
LeakIQ reads each customer's invoice history, derives the established cadence, and flags the accounts whose next invoice is overdue to appear. It asserts only that the billing rhythm broke, never that the customer has churned, because it cannot see renewal dates or the reason. It hands the team a review list of candidates to confirm, with the usual value and the missing cycles attached, so a genuine lapse gets caught while it is still recoverable.
Want to see an example of the free report you'd receive?
The headline figures, then every finding with its amount, the customers affected and the source records behind it.
More sectors
Where revenue leaks in other industries.
Revenue recovery for facilities, cleaning, security and pest control
Contract rates that never moved while wage costs rose.
Read more→Revenue recovery for equipment leasing and managed services
Recurring charges that never tracked the agreement.
Read more→Revenue recovery for managed it services
Seat drift and contracts billing what they billed at onboarding.
Read more→“My team recently started using LeakIQ and found over £49k of leakage across our systems within the first month.”
Free revenue leakage report
See what it finds in your own numbers.
Connect your billing and accounting systems and LeakIQ will show you which contracts have not moved in years, which collections failed, and where the exposure actually sits, all with the evidence attached.
Read-only. LeakIQ never writes back to your systems and never moves money.
Prefer to find these yourself first? read the guide to finding it in waste and environmental services.