Equipment leasing and managed services
Long agreements, small monthly charges, years of drift.
Print, coffee, medical and IT equipment all get placed on multi-year agreements with a recurring charge and a service element. The agreement is signed once and then bills automatically for years, which is efficient right up until something in it changes and the billing does not follow.
Charges that never tracked the agreement
What LeakIQ detects
- Customers billed the identical amount across multiple anniversaries
- The annualised value of each static agreement
- The number of anniversaries that passed unchanged
- The complete invoice history behind the flag
The problem
A lease or managed service agreement usually anticipates change: an annual increase, a service escalation, a review point. All of it depends on the billing schedule being updated when the anniversary arrives. Set up once and left alone, a recurring charge will bill the original figure indefinitely, and because it is small and regular it never looks wrong.
How LeakIQ surfaces it
LeakIQ groups each customer's invoice history and flags the ones with no change in value through one or more anniversaries, with the annualised figure. It cannot read your agreements, so it surfaces the candidates and your team confirms which schedules are due a correction.
Recurring collections that failed
What LeakIQ detects
- Direct debits that failed with no retry queued
- Card payments declined against recurring charges
- The amount at risk on each one
- How long it has been outstanding
The problem
The equipment stays on site whether or not the collection cleared. A failed direct debit on a small monthly charge is the definition of invisible: too minor to notice, too regular to question, and the asset is still deployed and depreciating either way.
How LeakIQ surfaces it
Every failed collection is raised with the customer, the amount and the record from GoCardless or Stripe, then assigned with a deadline so it is worked rather than discovered later in a reconciliation.
Duplicate billing on service and consumables
What LeakIQ detects
- The same customer charged the same amount twice in a short window
- How far apart the charges landed
- The excess taken beyond a single charge
- Both source records for confirmation
The problem
When a customer has a lease charge, a service charge and consumables billing, sometimes on different schedules, the same item can be charged twice without anything looking obviously wrong. It usually surfaces when the customer audits their own spend, which is the worst moment for it to surface.
How LeakIQ surfaces it
Identical charges to the same customer within a short window, where both settled, are flagged for confirmation. The wording says possible rather than certain, because a genuine repeat order looks the same in the data, and asks your team to verify before refunding.
The same line invoiced on two schedules
What LeakIQ detects
- The same customer invoiced the same amount twice inside a short window
- The gap between the two invoices, and which schedules they came off
- The amount over-billed if both invoices are left to stand
- Both invoice records, so finance can confirm before crediting
The problem
A lease charge, a service charge and consumables often bill on separate schedules, and the same item can be invoiced twice when those schedules overlap: a service line raised by hand and again by the automated run, or a placement billed under two contract numbers. No money has moved twice, but the customer has been billed twice, and on an agreement they barely look at, a single double invoice is enough to make them start reading every one you send.
How LeakIQ surfaces it
LeakIQ flags identical invoices to the same customer inside a short window, framed as possible rather than certain because a genuine repeat charge looks the same in the data, so your team can confirm the pair and credit one before the customer queries it.
Credits left sitting against open balances
What LeakIQ detects
- Customers holding an unused credit while their own invoices sit overdue
- The value of the credit against the open balances it could clear
- How long the credit and the overdue invoices have sat side by side
- The source records for both the credit and the open invoices
The problem
A credit raised for equipment downtime, a service that was not delivered, a returned consumable or a billing correction gets parked on the account and forgotten, while that same customer runs invoices past their due date. Cash is tied up on both sides: a credit you have granted but not settled, and a balance you are chasing, and it usually stays that way until the customer asks for the credit back.
How LeakIQ surfaces it
LeakIQ flags customers sitting on a credit balance while they also carry open invoices, with both source records attached, so your team can decide to apply it to what is owed or refund it.
Established billing that has gone quiet
What LeakIQ detects
- Customers whose regular lease or service invoices have stopped arriving
- The usual invoice value and billing cadence for each one
- How many billing cycles are now missing
- The invoice history behind each flag
The problem
An agreement that has billed the same small charge every cycle for years becomes part of the furniture: nobody watches it, because nobody has needed to. When that rhythm breaks, a renewal that lapsed, a mandate that was cancelled, an account quietly wound down, the missing invoice is the quietest event in the ledger. The revenue simply stops arriving, and on a single low monthly figure it can go unmissed for cycle after cycle while the equipment may still be on site.
How LeakIQ surfaces it
LeakIQ reads each customer's invoice history, derives the established cadence, and flags the ones whose next invoice is overdue to appear, with the typical value now not being billed. It only looks at the billing rhythm, not your agreements or renewal dates, so it cannot tell you why a stream stopped. It hands your team a review list of candidates to confirm, framed as at risk rather than churned, because a lapsed renewal, a paused account and a lost customer all look the same until someone checks.
Want to see an example of the free report you'd receive?
The headline figures, then every finding with its amount, the customers affected and the source records behind it.
More sectors
Where revenue leaks in other industries.
Revenue recovery for managed it services
Seat drift and contracts billing what they billed at onboarding.
Read more→Revenue recovery for insurance brokers
Instalment collections that failed, and static fee income.
Read more→Revenue recovery for telecoms and connectivity
Tariffs that stopped moving across a high-volume book.
Read more→“My team recently started using LeakIQ and found over £49k of leakage across our systems within the first month.”
Free revenue leakage report
See what it finds in your own numbers.
Connect your billing and accounting systems and LeakIQ will show you the agreements that stopped moving, the collections that failed and any duplicate charges, each with the underlying record attached.
Read-only. LeakIQ never writes back to your systems and never moves money.