Equipment leasing and managed services
Long agreements, small monthly charges, years of drift.
Print, coffee, medical and IT equipment all get placed on multi-year agreements with a recurring charge and a service element. The agreement is signed once and then bills automatically for years, which is efficient right up until something in it changes and the billing does not follow.
Xero
QuickBooks
GoCardless
StripeRunning a different finance or billing system? Talk to us, additional systems are mapped during onboarding.
Charges that never tracked the agreement
What LeakIQ detects
- Customers billed the identical amount across multiple anniversaries
- The annualised value of each static agreement
- The number of anniversaries that passed unchanged
- The complete invoice history behind the flag
The problem
A lease or managed service agreement usually anticipates change: an annual increase, a service escalation, a review point. All of it depends on the billing schedule being updated when the anniversary arrives. Set up once and left alone, a recurring charge will bill the original figure indefinitely, and because it is small and regular it never looks wrong.
How LeakIQ surfaces it
LeakIQ groups each customer's invoice history and flags the ones with no change in value through one or more anniversaries, with the annualised figure. It cannot read your agreements, so it surfaces the candidates and your team confirms which schedules are due a correction.
Recurring collections that failed
What LeakIQ detects
- Direct debits that failed with no retry queued
- Card payments declined against recurring charges
- The amount at risk on each one
- How long it has been outstanding
The problem
The equipment stays on site whether or not the collection cleared. A failed direct debit on a small monthly charge is the definition of invisible: too minor to notice, too regular to question, and the asset is still deployed and depreciating either way.
How LeakIQ surfaces it
Every failed collection is raised with the customer, the amount and the record from GoCardless or Stripe, then assigned with a deadline so it is worked rather than discovered later in a reconciliation.
Duplicate billing on service and consumables
What LeakIQ detects
- The same customer charged the same amount twice in a short window
- How far apart the charges landed
- The excess taken beyond a single charge
- Both source records for confirmation
The problem
When a customer has a lease charge, a service charge and consumables billing, sometimes on different schedules, the same item can be charged twice without anything looking obviously wrong. It usually surfaces when the customer audits their own spend, which is the worst moment for it to surface.
How LeakIQ surfaces it
Identical charges to the same customer within a short window, where both settled, are flagged for confirmation. The wording says possible rather than certain, because a genuine repeat order looks the same in the data, and asks your team to verify before refunding.
30-day pilot
See what it finds in your own numbers.
Connect your billing and accounting systems and LeakIQ will show you the agreements that stopped moving, the collections that failed and any duplicate charges, each with the underlying record attached.
Read-only. LeakIQ never writes back to your systems and never moves money.