SaaS and subscriptions
Recurring revenue leaks quietly. Find it before the renewal.
Subscription revenue fails in small, silent ways: a renewal payment that bounced and was never retried, a customer who quietly stopped being billed, a discount that was meant to be temporary and never came off. LeakIQ reads your billing and accounting systems, or a simple CSV or JSON export, and surfaces each one with the source record attached. It only ever reads your data, and never moves money.
Renewal payments that failed and were never retried
What LeakIQ detects
- Subscription card payments and direct debits that failed
- The amount left uncollected on each
- Failures a later payment already recovered, filtered out
- The source charge behind every flag
The problem
A failed renewal interrupts nothing the customer sees: the product keeps working, and the shortfall is one line in a dunning file. The ones that never retry successfully are recurring revenue you keep delivering for free.
How LeakIQ surfaces it
LeakIQ flags the failed subscription payments that were not later recovered, with the amount and the source charge, so your team can retry or reach out before the balance is lost. It never retries the payment itself.
Customers who went quiet (silent churn)
What LeakIQ detects
- Recurring customers whose regular invoices have stopped
- The usual invoice value now not being billed
- The established cadence, and how many cycles are missing
- The billing history behind each flag
The problem
The most expensive leak in subscriptions is the renewal that lapsed without anyone noticing: a card that expired, a plan that was not re-contracted, a customer nobody re-papered. It is silent, because a missing invoice raises no alarm the way an overdue one does.
How LeakIQ surfaces it
LeakIQ reads each customer's billing cadence from their invoice history and flags the ones whose invoices have stopped past the point the next was due, so your team can re-engage or re-contract before the revenue is gone for good. It reads the rhythm, not the reason, so your team confirms.
Disputed payments and chargebacks
What LeakIQ detects
- Payments disputed or charged back
- The amount contested and at risk of being clawed back
- Flagged as time-sensitive, to action before the response window closes
- The source payment behind the dispute
The problem
A chargeback on a subscription pulls the cash back with a fee, and lost by default it costs the full amount. In a high-volume book, the ones that need evidence slip past the deadline.
How LeakIQ surfaces it
LeakIQ surfaces disputed and charged-back payments as time-sensitive, with the amount and the source record, so your team can respond before the window closes.
Cash paid but never applied
What LeakIQ detects
- Customers who paid more than they were invoiced
- Annual prepayments and overpayments sitting on account
- The value that could be reconciled or refunded
- The payment and invoice records behind it
The problem
Annual prepays, plan changes and part-payments leave cash on account that never gets reconciled against what was billed. It sits there until it surfaces as a customer query or a write-off.
How LeakIQ surfaces it
LeakIQ flags where a customer has paid more than they were invoiced, with both sides shown, so finance can apply it to an open bill or refund it before it turns into a dispute.
Prices that never moved, or quietly dropped
What LeakIQ detects
- Recurring customers billed the same amount across renewals
- Prices that stepped down once and never recovered
- The annualised value of each static or discounted account
- The invoice history behind each flag
The problem
A contracted uplift that never reached the invoice, or a temporary discount that quietly became permanent, both erode recurring revenue in a way no single invoice looks wrong. It compounds at every renewal.
How LeakIQ surfaces it
LeakIQ flags accounts whose price has not moved across renewals, or dropped and never recovered, with the annualised figure. The amount is an estimate, LeakIQ cannot see your contracts, so your team checks each against the agreement.
Want to see an example of the free report you'd receive?
The headline figures, then every finding with its amount, the customers affected and the source records behind it.
More sectors
Where revenue leaks in other industries.
Revenue recovery for ecommerce and dtc
Failed payments, duplicate charges, chargebacks and ageing balances.
Read more→Revenue recovery for plant and tool hire
Rate cards that stopped moving, failed collections, ageing trade accounts.
Read more→Revenue recovery for builders and timber merchants
Trade accounts past terms, stale account pricing, duplicate invoices and unused credit notes.
Read more→Free revenue leakage report
See what it finds in your own numbers.
Connect your billing and accounting systems, or send a simple export, and LeakIQ will show you the failed renewals, silent churn, disputes and price drift in your own data, each with the source record attached so your team can verify before acting.
Read-only. LeakIQ never writes back to your systems and never moves money.