Ecommerce and DTC
Recover the transaction revenue that quietly slips away.
High order volumes mean small leaks add up fast: a card payment that failed and was never retried, the same customer charged twice, a chargeback that lands without an owner. LeakIQ reads your payment, billing and accounting systems, or a simple CSV or JSON export, and surfaces each one with the source record attached. It only ever reads your data, and never moves money.
Payments that failed and were never retried
What LeakIQ detects
- Card payments and collections that failed or were declined
- The amount left uncollected on each
- Failures a later successful payment already recovered, filtered out
- The source charge behind every flag
The problem
At volume, a failed payment is one line in a settlement file of thousands. Some retry automatically, many do not, and the ones that slip through are revenue you have already earned but never collected.
How LeakIQ surfaces it
LeakIQ flags the failed payments that were not later recovered, with the amount and the source charge, so your team can retry or follow up before the balance is written off. It never retries the payment itself.
The same customer charged twice
What LeakIQ detects
- The same customer charged the same amount twice in a short window
- The gap between the two charges
- The excess taken beyond a single charge
- Both underlying charges for confirmation
The problem
A double submit, a retry that went through twice, a checkout glitch: duplicate charges are easy to create at scale and expensive to miss. An unnoticed double charge usually comes back as a chargeback, with a fee attached and the trust damage on top.
How LeakIQ surfaces it
LeakIQ flags identical charges to the same customer inside a short window where both settled, framed as possible rather than certain, so your team can confirm and refund before the customer raises it.
Disputed payments and chargebacks
What LeakIQ detects
- Payments disputed or charged back
- The amount contested and at risk of being clawed back
- Flagged as time-sensitive, to action before the response window closes
- The source payment behind the dispute
The problem
A chargeback pulls cash back out with a fee on top, and lost by default it costs the full amount. Across a busy payment stack, the ones that need a response get lost until the window closes.
How LeakIQ surfaces it
LeakIQ surfaces disputed and charged-back payments as time-sensitive, with the amount and the source record, so your team can respond with evidence before the deadline.
Overdue and part-paid invoices
What LeakIQ detects
- Invoices past their due date and still unpaid
- Invoices part-paid, with the balance overdue and never chased
- The age and value of each outstanding balance
- The source invoice attached to each
The problem
Wholesale, marketplace and B2B orders bill on terms, and those invoices age in a different system from the card payments. A part-paid order whose balance was never chased is some of the most collectable money you have, because the customer already paid once.
How LeakIQ surfaces it
LeakIQ surfaces overdue and part-paid invoices with their age and the amount outstanding, each with the source record, so finance can chase what is actually collectable first.
Refunds and credits left sitting
What LeakIQ detects
- Customers holding an unused credit while invoices sit open
- The same customer invoiced the same amount twice
- The value that could be applied or credited
- The records behind both sides
The problem
Returns and cancellations throw off credits, and busy ledgers raise the same invoice twice. A credit sitting unapplied while the customer carries an open balance ties up cash on both sides, and a duplicate invoice inflates what they are chased for until they query it.
How LeakIQ surfaces it
LeakIQ flags unused credits against open invoices, and the same amount invoiced twice to one customer, framed as possible so your team can apply, credit or confirm before it reaches the customer.
Want to see an example of the free report you'd receive?
The headline figures, then every finding with its amount, the customers affected and the source records behind it.
More sectors
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Rate cards that stopped moving, failed collections, ageing trade accounts.
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Trade accounts past terms, stale account pricing, duplicate invoices and unused credit notes.
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Indexed contracts still billing last year's rate.
Read more→Free revenue leakage report
See what it finds in your own numbers.
Connect your payment, billing and accounting systems, or send a simple export, and LeakIQ will show you the failed payments, duplicate charges, disputes and ageing balances in your own data, each with the source record attached so your team can verify before acting.
Read-only. LeakIQ never writes back to your systems and never moves money.